All orders could be shipped to anywhere of the world. Orders are shipped on business days only (Monday-Friday, excluding Festivals).
There are two kinds of shipping method for different weight of package.
Free shipping for Standard Shipping (with products under 20kg) for 10-18 days.
US$9.99 for Fast Shipping (with products under 25kg) for 3-7 days.
ArkarTech guarantees safe delivery of your orders. We exchange all damaged items. ArkarTech reimburses return shipping charges. Contact us for a RMA, within 5 days of delivery, and ship products back via the least expensive method.
If your country imposes high import taxes, please choose standard free shipping. Packages shipped via expedited service (Speedpost Global Express) are more likely to be opened and examined by your country's customs.
For in-stock items, depending on the shipping method you select, your order should be processed and shipped within 5-7 working days after order verification and credit approval. Orders will be processed and shipped once credit card authorization is received. Note that during festive periods, please allow more time for delivery. We do apologize for the inconvenience caused.
During 30 days following the delivery of your order, you may request the exchange or refund of items, which you must return to us in perfect condition accompanied by the original invoice. Returns will only be accepted if labels and original packaging are fully intact. Arkartech.com cannot accept returns where labels have been removed.
Furthermore, and due to health and hygiene reasons, you have no right to return in-ear products if such product’s packaging has been opened, meaning that the packaging seals are broken.
You are responsible for the shipping of returned items back to Arkartech.com. Items lost in transportation will not be compensated for.
Shipping charges on returned merchandise are at the customer’s expense. However, Arkartech.com will not charge additional shipping on exchanges. Refunds for returned merchandise will be made within two weeks of the return of the product, to the original purchaser’s credit card. Note that additional duties and/or taxes will not be refunded. Neither will shipping costs. All exchanges are subject to availability.
Faulty items will be exchanged to the same type of product in the same size, subject to availability. Refunds for faulty items can be made within the 30-day period following delivery.
For exchanges and returns send an email to email@example.com.